![]() I DO see one phone at 192.168.26.106 which I also whitelisted over and over but it keeps appearing and Fails to authenticate…Īm I missing something ? This phone actually registered when I first powered it on and then disappeared 10 minutes later. Running that command - I do not see the IP of the phone I need to register i.e. Hello dicko - and thank you for replying… ![]() If there are any logs I need to look at or attach here I would do so gladly. I just do not know how to determine exactly what is preventing these phones from registering. Our Firewall for this office is PFSense and UDP and TCP ports 50 are open !! What is odd to me is that on some other phones I am working with I see their IPs in BOTH the Banned list AND the Whitelist !! I am not using the FreePBX Firewall but do use its Faile2Ban feature and whitelisted the IP for this unit. I checked the settings a bunch of times and the Auth Password I used matches what the server is expecting !! When I reboot it to try to register it, it just will not register on my FreePBX VoIP ( new install ) I even reset and upgraded the Polycomn 650 as show here I call dial the extension but I get “The person at ext 124 is unavail” etc and the phone does not ring nor can he call out on it. I did create these 2 extensions in the GUI and Endpoint: This is output I get from PJSIP SHOW ENDPOINTS … for one of them - the one I really need to register for our HR person Hello Igaetz and thank you for the reply… I do not know where I can turn to - or what other diagnostic I can run to see why these phones refuse to register whether it is the Phone itself or the VoIP ?Ĭan someone please help ? Point me to solution ?/ I also have their IPs WHITE LISTED and I see that they are not Banned. Their SIP details show the correct User/Auth Password/Display Name /and Line extension … but they just will not register. They are on the same network as the VoIP too. SNGREP just verifies 403 error with no further details. I can access their GUIs both from a Browser and from the phones GUI and try to re-register them but they will not register and I get “Failed to Authenticate” errors on them. We do have phones which registered and are working just fine but we have a number of Polycoms which I cannot get registered.Ģ particular units did register and were shown as Endpoints and functined fine initially… but then just disappeared from PJSIP Show Contacts / Show Endpoints !! We have mostly Polycom IP Sound Point 650s which are up to date with firmware etc. Hi All… We are running FreePBX 16 new Install and have a mix of phones we need to add. ![]()
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